Hydro Research Clothing Brand – 30 Day Returns Policy

At Hydro Research, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our 30-day returns policy allows you to return items easily and hassle-free. Below are the detailed steps and conditions for returning your Hydro Research clothing.

1. Eligibility for Returns

  • Timeframe: You have 30 days from the date you receive your order to initiate a return.
  • Condition: Items must be unworn, unwashed, and in the same condition as when you received them. All tags must still be attached.
  • Packaging: Returns should be sent back in their original packaging, if possible. This helps us process your return more efficiently.

2. Non-Returnable Items

Some items cannot be returned. These include:

  • Items marked as “Final Sale” at the time of purchase.
  • Gift cards.
  • Underwear and swimwear for hygiene reasons.
  • Customized or personalized items.

3. Return Process

Step 1: Initiate Your Return

  • Online: Log in to your Hydro Research account on our website. Go to the “Order History” section, select the order you wish to return, and click on “Initiate Return.” Follow the prompts to complete the return request.
  • Email: If you do not have an account, email our customer service team at returns@hydroresearch.com with your order number, the item(s) you wish to return, and the reason for the return.

Step 2: Prepare Your Package

  • Print the return label provided after you initiate your return online or receive it via email from our customer service team.
  • Pack the items securely in the original packaging, if possible. Ensure that all tags are still attached.
  • Attach the return label to the outside of the package. Ensure any previous delivery labels are covered or removed.

Step 3: Ship Your Return

  • Drop off your package at any shipping carrier location indicated on your return label. Be sure to keep the receipt or proof of drop-off for your records.

4. Processing Your Return

  • Inspection: Once we receive your return, we will inspect the items to ensure they meet our return conditions.
  • Refund: If the items pass inspection, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card issuer.
  • Notification: You will receive an email notification once your return has been processed and your refund has been issued.

5. Exchanges

We do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order on our website.

6. Return Shipping Costs

  • Defective Items or Wrong Item Sent: If you received a defective item or the wrong item, we will cover the return shipping costs.
  • All Other Returns: For other returns, you will be responsible for the return shipping costs. The cost will be deducted from your refund.

7. International Returns

  • International returns follow the same process. However, customers are responsible for any return shipping costs and any customs or import duties that may apply.

8. Contact Us

If you have any questions or need further assistance, please contact our customer service team:

We appreciate your business and hope you find shopping with Hydro Research easy and enjoyable. Thank you for choosing our brand!